{"id":2148,"date":"2022-08-15T11:56:23","date_gmt":"2022-08-15T09:56:23","guid":{"rendered":"https:\/\/smt.okaia.dev\/?p=2148"},"modified":"2023-12-06T09:09:11","modified_gmt":"2023-12-06T08:09:11","slug":"paragon-customer-communications-is-weer-in-control-met-splunk","status":"publish","type":"post","link":"https:\/\/devoud.smtware.com\/?p=2148","title":{"rendered":"Paragon Customer Communications is weer in control met Splunk"},"content":{"rendered":"<div class=\"cover\">\n   <div class=\"grid-container\">\n      <div class=\"grid-x\">\n         <div class=\"cell large-6\">\n            <h1><\/h1>\n         <\/div>\n      <\/div>\n   <\/div>\n<\/div>\n\n\n\n\n\n<section class=\"tekst-block block  background background-white \" id=\"tekst-block_1ab51f3fe2c1d4f9a4b9417937571078\">\n    <div class=\"grid-container\">\n        <div class=\"grid-x grid-margin-x align-center\">\n\n            \n                <div class=\"large-8 cell\">\n    \n                       <h3 class=\"\"><\/h3>\n\n                                            <p>Binnen de afdeling IT Operations vinden er veel handmatige handelingen plaats in het dagelijks werkproces, waardoor men veel tijd kwijt is aan het bewakingsproces. Anass Bourkha is Applicatie Consultant bij Paragon CC. Hij en SMT stelden een mooi plan op om met Splunk tot structurele oplossingen te komen. Minder handmatige controles, meer grip op de IT-processen en de stap van een reactieve naar proactieve houding ten aanzien van IT-belemmeringen. Dat plan is ook tot uitvoer gebracht.<\/p>\n                    \n                            \n\n<style>\n\t.button:hover svg line{\n\t\tstroke: #FC2940 !important;\n\t}\n<\/style>\n                <\/div>\n\n            \n        <\/div>\n    <\/div>\n<\/section>\n\n\n\n\n<section class=\"tekst-block block  background background-white \" id=\"tekst-block_7620a5bf76f7d070718c6a03b6bf4557\">\n    <div class=\"grid-container\">\n        <div class=\"grid-x grid-margin-x align-center\">\n\n            \n                <div class=\"large-8 cell\">\n    \n                       <h3 class=\"\">Initiatief en ondersteuning<\/h3>\n\n                                            <p>\u201cWe hebben goed gekeken naar wat we nodig hebben en verschillende platforms geanalyseerd,\u201d vertelt Anass Bourkha. \u201cToen de keuze op Splunk viel kwamen we vrij snel bij SMT terecht als Nederlandse leverancier met Nederlandse ondersteuning. Er was direct initiatief en we kregen een demonstratie op kantoor. Dat gaf een goed gevoel. De combinatie van dat alles zorgde ervoor dat we een Proof of Concept startten.\u201d<\/p>\n<p>In de samenwerking wordt snel geschakeld. \u201cEr komt altijd meteen antwoord. En afspraak is afspraak. Wat de salespersoon van SMT belooft, dat krijg ik ook echt.\u201d<\/p>\n                    \n                            \n\n<style>\n\t.button:hover svg line{\n\t\tstroke: #FC2940 !important;\n\t}\n<\/style>\n                <\/div>\n\n            \n        <\/div>\n    <\/div>\n<\/section>\n\n\n\n<section class=\"afbeeldingen-block block  background background-white\" id=\"afbeeldingen-block_23bfd7dea9c6db72c1480ecd750e0e66\">\n    <div class=\"grid-container\">\n       <div class=\"grid-x grid-margin-x grid-margin-y\">\n        <div class=\"cell text-center large-12\">\n            <img loading=\"lazy\" decoding=\"async\" width=\"1620\" height=\"1080\" src=\"https:\/\/devoud.smtware.com\/wp-content\/uploads\/2022\/08\/case-paragon-1620x1080.jpg\" class=\"image\" alt=\"\" srcset=\"https:\/\/devoud.smtware.com\/wp-content\/uploads\/2022\/08\/case-paragon-1620x1080.jpg 1620w, https:\/\/devoud.smtware.com\/wp-content\/uploads\/2022\/08\/case-paragon-1080x720.jpg 1080w, https:\/\/devoud.smtware.com\/wp-content\/uploads\/2022\/08\/case-paragon-768x512.jpg 768w, https:\/\/devoud.smtware.com\/wp-content\/uploads\/2022\/08\/case-paragon-1536x1024.jpg 1536w, https:\/\/devoud.smtware.com\/wp-content\/uploads\/2022\/08\/case-paragon.jpg 1920w\" sizes=\"auto, (max-width: 1620px) 100vw, 1620px\" \/>                            <\/div>\n            <\/div>\n\n<div class=\"align-center\">\n                \n\n<style>\n\t.button:hover svg line{\n\t\tstroke: #FC2940 !important;\n\t}\n<\/style>        <\/div>\n    <\/div>\n<\/section>\n\n\n\n\n<section class=\"tekst-block block  background background-gray \" id=\"tekst-block_8b18ee303b059aa011f9542636ca5a24\">\n    <div class=\"grid-container\">\n        <div class=\"grid-x grid-margin-x align-center\">\n\n            \n                <div class=\"large-8 cell\">\n    \n                       <h3 class=\"\">Werken aan wensen<\/h3>\n\n                                            <p>In de periode voorafgaand aan de implementatie werkten SMT en Paragon aan een Proof of Concept. \u201cWe hadden requirements vastgesteld\u201d, vertelt Anass. \u201cWe waren op zoek naar een dashboard dat beschikbaar was op verschillende devices. Splunk maakt dat mooi visueel. Daarnaast wilden we een proactief ketenbeheer, zodat we de capaciteit van servers kunnen zien. We wilden weten hoeveel foutmeldingen er binnenkomen en forecasting kunnen toepassen zodat we daarop kunnen acteren.\u201d<\/p>\n<p>Vanaf januari 2022 startte Paragon CC met Splunk. \u201cIn een applicatie kunnen we realtime zien welke verstoring er optreedt, welke klant dat betreft en wanneer dat is gebeurd. Er kan gelijk een alert worden verstuurd.\u201d Daarnaast zorgt Splunk ervoor dat de keten in beeld is. \u201cSystemen hebben een grote afhankelijkheid van elkaar. We kunnen nu precies zien wat er niet van het ene systeem naar het andere is gegaan en daar kunnen we realtime wat mee.\u201d Zo werkt Paragon CC aan de doelen om handmatige controles te verminderen en grip te krijgen op de processen.<\/p>\n                    \n                            \n\n<style>\n\t.button:hover svg line{\n\t\tstroke: #FC2940 !important;\n\t}\n<\/style>\n                <\/div>\n\n            \n        <\/div>\n    <\/div>\n<\/section>\n\n\n\n\n<section class=\"tekst-block block  background background-white \" id=\"tekst-block_a9bfd4bd1d6a73ca6a84205f35aa180f\">\n    <div class=\"grid-container\">\n        <div class=\"grid-x grid-margin-x align-center\">\n\n            \n                <div class=\"large-8 cell\">\n    \n                       <h3 class=\"\">De mogelijkheden zijn eindeloos<\/h3>\n\n                                            <p>\u201cAls we zien wat er mogelijk is denk ik dat we nog enthousiaster worden.\u201d Splunk past daarmee zeker in de lange termijndoelen van Paragon CC. \u201cMet dit platform kunnen we waarmaken wat de klanten van ons verwachten: Stabiliteit, flexibiliteit en regie op processen.\u201d Paragon CC kan problemen voor zijn, foutgevoeligheid beperken en werken aan vertrouwen en klanttevredenheid.<\/p>\n<p>\u201cWe zijn pas een paar maanden bezig met Splunk en we hebben nog lang niet alles gezien. Er is enorm veel informatie beschikbaar \u2013 bijna t\u00e9 veel. Splunk is complex en daar is specifieke kennis voor nodig. SMT helpt ons door de bomen het bos te zien.<\/p>\n                    \n                            \n\n<style>\n\t.button:hover svg line{\n\t\tstroke: #FC2940 !important;\n\t}\n<\/style>\n                <\/div>\n\n            \n        <\/div>\n    <\/div>\n<\/section>\n\n\n\n\n<section class=\"grid-block block  background background-white\" id=\"grid-block_4ecf4421f9ebb709d09b37bbca907a69\">\n    <div class=\"grid-container relative\">\n        <div class=\"grid-x grid-margin-x\">\n            <div class=\"large-12 cell\">\n\n                \n\n\n    <h2 class=\" \">Wat zeggen klanten over ons?<\/h2>\n\n                <div class=\"grid-x grid-margin-x grid-margin-y \" data-equalizer data-equalize-on=\"medium\">\n\n                                                                       \n                            \n                            \n                                                                                         \n                                \n                                \n                                \n                                    <div class=\"medium-6 large-6 cell\">\n                                  \n                                        \n\n\n\n\n\n<a class=\"grid-item\" href=\"https:\/\/devoud.smtware.com\/?p=11255\" > \n            <img loading=\"lazy\" decoding=\"async\" width=\"1174\" height=\"451\" src=\"https:\/\/devoud.smtware.com\/wp-content\/uploads\/2023\/12\/klantcase-online-winkel.jpg\" class=\"attachment-landscape size-landscape wp-post-image\" alt=\"\" srcset=\"https:\/\/devoud.smtware.com\/wp-content\/uploads\/2023\/12\/klantcase-online-winkel.jpg 1174w, https:\/\/devoud.smtware.com\/wp-content\/uploads\/2023\/12\/klantcase-online-winkel-768x295.jpg 768w\" sizes=\"auto, (max-width: 1174px) 100vw, 1174px\" \/>        <div class=\"inner fullheight flex-dir-column flex-container\" >\n        <div class=\"flex-child-grow\"><\/div>\n        <div class=\"flex-child-shrink\">\n   \n            <h3 class=\"color-white nbm\">Klantcase: Online winkel<\/h3>\n              <p class=\"color-red bold nbm lead\">Klantencases<\/p>       \n        <\/div>\n    <\/div>\n    <div class=\"hovergradient gradient\"><\/div>\n    <div class=\"hovertext\">\n        <div class=\"grid-x align-middle\">\n            <div class=\"auto cell\">\n\n                <p class=\"bold color-white nbm\">Lees meer<\/p>\n            <\/div>\n            <div class=\"shrink cell\">\n\n                <div class=\"circle-icon\">\n                    \r\n<!-- Generator: Adobe Illustrator 26.3.1, SVG Export Plug-In . SVG Version: 6.00 Build 0)  -->\r\n<svg version=\"1.1\" id=\"play\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" x=\"0px\" y=\"0px\"\r\n\t viewBox=\"0 0 10.7 12\" style=\"enable-background:new 0 0 10.7 12;\" xml:space=\"preserve\">\r\n<style type=\"text\/css\">\r\n\t.playcolor{fill:#FFFFFF;}\r\n<\/style>\r\n<path id=\"Polygon_38\" class=\"playcolor\" d=\"M10.7,6L0,12V0L10.7,6z\"\/>\r\n<\/svg>\r\n                <\/div>\n            <\/div>\n        <\/div>\n    <\/div>\n    <div class=\"gradient\"><\/div>\n<\/a>                                    <\/div>\n\n                            \n                                \n                                    <div class=\"medium-6 large-6 cell\">\n                                  \n                                        \n\n\n\n\n\n<a class=\"grid-item\" href=\"https:\/\/devoud.smtware.com\/?p=11350\" > \n            <img loading=\"lazy\" decoding=\"async\" width=\"1174\" height=\"451\" src=\"https:\/\/devoud.smtware.com\/wp-content\/uploads\/2023\/12\/klantcase-software-dev.jpg\" class=\"attachment-landscape size-landscape wp-post-image\" alt=\"\" srcset=\"https:\/\/devoud.smtware.com\/wp-content\/uploads\/2023\/12\/klantcase-software-dev.jpg 1174w, https:\/\/devoud.smtware.com\/wp-content\/uploads\/2023\/12\/klantcase-software-dev-768x295.jpg 768w\" sizes=\"auto, (max-width: 1174px) 100vw, 1174px\" \/>        <div class=\"inner fullheight flex-dir-column flex-container\" >\n        <div class=\"flex-child-grow\"><\/div>\n        <div class=\"flex-child-shrink\">\n   \n            <h3 class=\"color-white nbm\">Klantcase: Softwareontwikkelaar<\/h3>\n              <p class=\"color-red bold nbm lead\">Klantencases<\/p>       \n        <\/div>\n    <\/div>\n    <div class=\"hovergradient gradient\"><\/div>\n    <div class=\"hovertext\">\n        <div class=\"grid-x align-middle\">\n            <div class=\"auto cell\">\n\n                <p class=\"bold color-white nbm\">Lees meer<\/p>\n            <\/div>\n            <div class=\"shrink cell\">\n\n                <div class=\"circle-icon\">\n                    \r\n<!-- Generator: Adobe Illustrator 26.3.1, SVG Export Plug-In . SVG Version: 6.00 Build 0)  -->\r\n<svg version=\"1.1\" id=\"play\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" x=\"0px\" y=\"0px\"\r\n\t viewBox=\"0 0 10.7 12\" style=\"enable-background:new 0 0 10.7 12;\" xml:space=\"preserve\">\r\n<style type=\"text\/css\">\r\n\t.playcolor{fill:#FFFFFF;}\r\n<\/style>\r\n<path id=\"Polygon_38\" class=\"playcolor\" d=\"M10.7,6L0,12V0L10.7,6z\"\/>\r\n<\/svg>\r\n                <\/div>\n            <\/div>\n        <\/div>\n    <\/div>\n    <div class=\"gradient\"><\/div>\n<\/a>                                    <\/div>\n\n                                                    \n                    \n                <\/div>\n\n                        \n\n<style>\n\t.button:hover svg line{\n\t\tstroke: #FC2940 !important;\n\t}\n<\/style>\n                            <\/div>\n        <\/div>\n        <img decoding=\"async\" src=\"https:\/\/devoud.smtware.com\/wp-content\/themes\/smt\/assets\/img\/Circle_Cases.png\" alt=\"\" class=\"cases-circle show-for-large\">\n    <\/div>\n<\/section>","protected":false},"excerpt":{"rendered":"<p>Paragon Customer Communications (Paragon CC), voorheen PostNL Communicatie Services, is de tak van Paragon die de end-to-end klantcommunicatie regelt voor organisaties, voor zowel uitgaande als inkomende communicatiestromen. Van commerci\u00eble communicatie en serviceberichten tot facturen, via een mix van online en offline kanalen<\/p>\n","protected":false},"author":10,"featured_media":3512,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"categories":[11],"class_list":["post-2148","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-case"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v23.4 (Yoast SEO v27.5) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Paragon Customer Communications is weer in control met Splunk - SMT<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/devoud.smtware.com\/?p=2148\" \/>\n<meta property=\"og:locale\" content=\"nl_NL\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Paragon Customer Communications is weer in control met Splunk\" \/>\n<meta property=\"og:description\" content=\"Paragon Customer Communications (Paragon CC), voorheen PostNL Communicatie Services, is de tak van Paragon die de end-to-end klantcommunicatie regelt voor organisaties, voor zowel uitgaande als inkomende communicatiestromen. 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